Contact support
Need help with installation, widget setup, storefront placement, analytics, or Shopify review details? Open an email draft and include your store URL plus a short description of the issue.
Support
Get help with setup, storefront placement, analytics, and billing.
Install and verify the app
Follow these steps to install the app, publish your first widget, and confirm storefront tracking.
- Install OfferLift: Smart Upsell Offers from the app install flow and approve the requested Shopify permissions.
- Create a widget from the app dashboard or Widgets page and choose the offer type for your storefront surface.
- Open your Shopify theme editor, add the OfferLift block, and select the published widget.
- Save the theme changes, visit the target storefront page, and confirm the widget renders for shoppers.
- Check analytics after shoppers view, click, add products, or place orders through the widget.
Common questions
Short answers for the most common setup and review questions.
How do I set up the app?
Install the app, create a widget, add the OfferLift block to the correct storefront page, and verify the widget on the live storefront.
Does the app work with Online Store 2.0 themes?
Yes. The storefront widgets are delivered through a Shopify theme app extension and app blocks.
Why are analytics empty?
Analytics appear after shoppers view, click, add products, or place attributed orders through widgets. Also confirm the widget is published and placed in the live theme.
Can I remove the app from my theme?
Yes. Remove the OfferLift: Smart Upsell Offers app block from the theme editor, then uninstall the app from Shopify if you no longer need it.
How are privacy and deletion requests handled?
The app provides a public privacy policy and supports Shopify privacy and deletion request requirements.
What should I include when contacting support?
Include your store URL, widget type, affected page, expected behavior, and a screenshot or short description of what happened.
Support expectations
Support is focused on installation, widget configuration, storefront rendering, analytics review, and Shopify review readiness.
- Include your myshopify.com domain when possible.
- Share the widget name or affected storefront URL.
- Mention whether the issue appears in preview, live theme, or both.